Refund Policy for Shop Max
1. Introduction
Thank you for shopping at Shop Max. This Refund Policy outlines the conditions under which we may provide refunds. Please read this policy carefully.
2. General Policy
- No Refunds: Shop Max does not generally offer refunds for any purchases made on our platform.
- Exception Cases: Refunds may be granted only in exceptional circumstances, as determined solely by Shop Max.
3. Exceptional Circumstances
- Defective Products: If a product is found to be defective or not as described, you may be eligible for a refund. Please contact us within 7 days of purchase with detailed information about the defect.
- Non-Delivery: If you do not receive the product you purchased, please contact us within 7 days of the expected delivery date.
- Unauthorized Transactions: If you believe a purchase was made without your authorization, contact us immediately to investigate and resolve the issue.
4. Refund Request Process
- Contact Us: To request a refund, please contact us at [email protected] with your order details and the reason for the refund request.
- Investigation: We will investigate your request and may ask for additional information or evidence.
- Decision: Our team will review your case and notify you of our decision within 14 days. All decisions are final and at the sole discretion of Shop Max.
5. Refund Method
If a refund is granted, it will be processed using the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at:
Email: [email protected]
By making a purchase on Shop Max, you acknowledge that you have read, understood, and agreed to this Refund Policy.
